Claims can be submitted:
- Through the Virtual Claims Office of the Ministry of Employment and Social Security Institute
An online claims office accessible by the public to manage complaints by workers about how mutual societies handle complaints. The Ministry centralises the claims it receives and sends them to the corresponding mutual society so that this entity can provide a response that, subsequently, the Ministry communicates to the citizen.
Claims are complaints of an administrative nature concerning the service provided by the Mutual Society and are different from legal action claims which are brought before the courts of justice.